9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2821-2830 out of 3185
UR
Usman Rana
02/09/21
Very good, support
Very good support from Shane.
KW
K Webb
02/09/21
Introduction
I am new to Bright HR, This was my first session and I found it very helpful and informative. The advisor was very patient and answered any questions I had. Very easy to navigate and set up.
C
Claire
02/08/21
Patient Guidance
I found the support that I received on rectifing an issue that I had on Bright HR to be very helpful, the lady that helped be was very pleasant and so patient.
D
Deborah
02/07/21
I need help and assistance with Bright…
I need help and assistance with Bright HR as we have just moved over to this from HR Online. Amalanji was so helpful and informative in assiting me move round this software.
AW
Andrea Wall
02/07/21
Good afternoon I would like to thank…
Good afternoon I would like to thank Sabrina Ramdoyal for her help and support, I had a simple question answered with out being made to feel foolish. I so much appreciated that, at my age your very often made to feel old and out of touch. Thank you Andrea
JR
John Rea
02/07/21
BRIGHT HR TRAINING SESSION
Thank you for a very informative and interesting training session this morning from Kate McLaughlin. Kate made it easy to follow on line and it is a "tool" that I shall certainly now be looking to use.
MD
Maxine Davy
02/04/21
very patient
Date of experience: February 05, 2021
LC
Laura Crawford
02/04/21
Really happy with the system so far
Really happy with the system so far and how thorough the team have been through the process. Sam was great initially showing the system to me and Shane was able to show me more depth with great training.
TD
Thomas Day
02/04/21
Very informative and worked me through…
Very informative and worked me through the features. Fantastic
N
Naomi
02/03/21
Great customer service
Great customer service. Thorough and explained service well. Friendly and polite. Contacted myself with the information that I requested speedily and was very helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].