9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2811-2820 out of 3185
IL
Ian Lea
02/17/21
Data Migration from HR-online to Bright HR
Having used the HR online services that has been amazing for the last 5 years we were invited to try out the new service Bright-HR The data migration from the team at Bright was flawless and we were constantly kept informed of the processs throughout Once migrated there was no anomalies or issues Many thanks to Sabrina and the team
PC
PWG Connections
02/16/21
Atiq provided support on setting up a…
Atiq provided support on setting up a different administrative stucture on Bright HR. He was very helpful and proactive.
SB
Steve Bicknell
02/16/21
Great product which will help us…
Great product which will help us improve our HR and Risk Assessments
L
LM
02/16/21
Katie McLaughlin
Was helped by Katie McLaughlin, session was very informative and Katie explained everything perfectly.
SK
Sue Kennedy
02/14/21
Helpful and Patient Support
Atiq was very helpful and patient even when my system was slow. His direction was clear and easy to follow. We discovered a unique problem but were able to find a solution which worked. I was able to get through to the support line quite quickly.
NL
nicola larkin
02/14/21
Katie has been very informative and…
Katie has been very informative and helpful! Great service
AU
Anonymous User
02/12/21
"COVID Support from a HR software supplier, nice thank you!"
What do you like best about BrightHR? the various navigators to support me during COVID What do you dislike about BrightHR?
C
customer
02/11/21
My advisor was extremely helpful and…
My advisor was extremely helpful and took the time to answer all of my questions.
KJ
Karen Jewell
02/11/21
Jack Benn 5 Star
Jack Benn was extremely helpful,supportive, friendly & patient. The whole experience was positive from start to finish. I have rated Jack 5 stars as I don't think there is anything else we could of asked form the experience. Jack follwed up our call with a supportive email, and I wouldn't hesitate to contact him for support.
D
Dilwyn
02/09/21
BrightHR Telephone query
Excellent and immediate response from Conor Snape.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].