9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2801-2810 out of 3185
NH
Nicola Harvey
02/25/21
BrightHR Annual Leave Calculations
Extensive discussion relating to BrightHR annual leave calculations. Worked through 4 examples.
AM
Andrea MUDAMBURI
02/25/21
very helpful
Date of experience: February 26, 2021
Y
Yvonne
02/23/21
Bright HR Software
I was provided my training by the articulate Mr Alex P. He was able to provide me with better clarity on how to access the Bright HR software. It's a very useful system. I'd highly recommend it.
AM
Andy McCaughan
02/23/21
able to log in remotely to assist…
able to log in remotely to assist correcting input errors
L
LSPTEC
02/23/21
First impressions, fantastic
Lucy did our company's first training session on Bright HR and was very helpful, informative and answered all of our questions, regardless how trivial they were! Looking forward to working with the company and using their service.
AP
Anne Pruter O'Donnell
02/22/21
Simple hub and easy to use
Simple hub and easy to use. Lucy asked what area we would potentially use and explained that area clearly initially and went on to other areas. Lucy answered questions I had and also provided a link to support should I have any queries going forward. I think this will be very useful to our company.
Z
ZB
02/21/21
Helpful
I spoke to Joshua Jones twice today as I needed help logging in, setting up admin and booking a training course. Joshua was incredibly helpful and patient with me. Nothing was too much trouble. I would highly recommend. I wish everyone was as helpful as Joshua!
C
Cathy
02/18/21
Very helpful onboarding discussion with…
Very helpful onboarding discussion with the team from Brighthr - as asmall charity, I am blown away by its evident power and efficacy in helping us to meet our HR obligations
LH
Louise Huckins
02/18/21
good communication and job well done!
Date of experience: February 19, 2021
PM
Peter Martin
02/17/21
Clear concise conversation
Clear concise conversation. Sorted immediate problem plus he booked me on to an introductory training cours. Thanks.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].