9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2791-2800 out of 3185
CV
Carisbrooke Vets
03/03/21
I am beginning to set up our employees…
I am beginning to set up our employees on BrightHR, and the ongoing help and support as I go is really friendly, with no question to small. Thank you for all your help.
N
Nigel
03/03/21
Simply Professional
Excellent easy to follow instructions from Alex Pearson. He knew his stuff and my questions were really quite low-fi and handled in a very professional and easy to understand way. He made the whole training session seem easy.
TH
Tom Harvey
03/02/21
Just had a video meeting with Krishna…
Just had a video meeting with Krishna and can say I would 100% recommend both Krishna and Croner/Brighthr
S
Soni
03/02/21
Atiq was very helpful
Atiq was very helpful, polite and patient with us. He gave us a clear understanding of the holiday calculations with the bank holidays included.
DO
David O'Neill
03/02/21
CVSC
Lucy talked me through everything in a clear and easy to understand way, thanks very much
S
Sabrina
02/28/21
Sabrina from Bright HR
Sabrina from Bright HR has been great in helping and transferring all our data across to Bright HR. She always responds quickly and has helped to make the transition run very smooth. It has been a pleasure working with her.
AL
Ann Larkin
02/28/21
Just had the onboarding meeting with…
Just had the onboarding meeting with Shane Power of Bright HR. The online meeting went very well, I'd had a look around the system prior to today's session so I could easily follow Shane through the demonstration of the system. Shane informed me that I can access support and information as we implement the BrightConnect package.
PB
Paula Betty
02/28/21
Sabrina sorted out my problem quickly…
Sabrina sorted out my problem quickly and efficiently and kept me informed as to what was happening all along the way. It was nice to hear a cheerful voice at the other end of the phone very rare these days. Thank you for sorting out my problem.
M
ML
02/25/21
Very clear and useful introduction to…
Very clear and useful introduction to the BrightHR system. Thank you
PC
Priya Chopra
02/25/21
Sabrina from Bright HR has been great…
Sabrina from Bright HR has been great help in transferring all our data across from HR online to Bright HR. She has been quick to respond and helped to make the transition very smooth. We are looking forward to using BrightHR for our Team at Saheli. Priya Chopra
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].