9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2781-2790 out of 3185
MR
Melissa Roche
03/11/21
Lucy was very pleasant to speak with
Lucy was very pleasant to speak with. She covered everything we needed quite well and has provided the resources we will need going forward
AB
Annette Brown
03/10/21
Mathew R spent some time solving my…
Mathew R spent some time solving my issues with account access and was personable and positive throughout the call.
AB
Annette Brown
03/10/21
Mathew R spent some time solving my…
Mathew R spent some time solving my issues with account access and was personable and positive throughout the call.
LM
LISA MONRO
03/07/21
Katie McLaughlin was a delight to be…
Katie McLaughlin was a delight to be trained by Competent, polite and very patient 10/10😊
M
Micheal
03/07/21
Lucy Gilbert
I found Lucy Gilbert to be very professional, courteous and friendly and demonstrated a very good knowledge of the system
S
Sarfraz
03/04/21
Katie was very helpful and took me…
Katie was very helpful and took me though the portal and I will be definitely using some if not most of the features in the BrightHR and the apps to help make the experience better.
S
Susanna
03/04/21
Fantastic training on a great product
Fantastic training on a great product - Shane explained everything clearly and was able to fully answer all of my questions. Would highly recommend.
ZM
Zak McIlhargey
03/04/21
Great service and fantastic support from Atiq…
Atiq sorted my problem in no time at all and I really couldn’t have asked for any more. Great service and very professional.
S
SM
03/04/21
Very supportive in training
Very supportive in training. Just wish it was easier to customise BrightHR. There is alot I need it to do, but it is not possible.
KD
Kimberley D
03/04/21
"The most user friendly platform I've ever used."
What do you like best about BrightHR? BrightHR makes documenting employee records, attendance, annual leave etc so simple. It also gives them access on the go to put requests in, access leave allowances and so on.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].