9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 261-270 out of 3185
HG
Harry Gordon
04/24/24
Esraa was very helpful
Esraa was very helpful. Understood the topic with great depth and explained to me in simple bite size blocks. Feel very confident that BrightHR have our back as a small business.
MP
MARIAM PIRACHA
04/24/24
My request was dealt with immediately
My request was dealt with immediately, Darren S gave me all the information that I required and he was extremely knowledgeable about the platform which was a bonus.
J
JH
04/24/24
I have been trying for a while to find…
I have been trying for a while to find a way that my payroll manager can be on Bright HR and see holiday requests but not be able see the employees personal/documentation, but without success. This has meant that I have been unable to use the documentation section for ie. upload of employment contracts. I have persevered again and I was lucky to get Jamie Phillips pick up the phone. He listened and worked with me to find a solution and hooray - a solution he found - thank you Jamie!
MD
MR DAVID SWIFT
04/24/24
Initial setup queries
We are just setting up the software and I was unsure what some options did. I expected to have to arrange a callback, but Bradley Green immediately explained clearly and concisely what would happen, which did not make me feel stupid for not fully understanding. I now feel more confident with what I have to do. Thank you Bradley
CG
Carley Glasper-Hassell
04/24/24
Fabulous conversation with Darren
Fabulous conversation with Darren, extremely helpful and accommodating. Thank you so much!!
VN
Vanessa N
04/23/24
Polite & knowledgeable
Quick call back turnaround. Ben Spencer was very polite and knowledgeable on the Bright HR system. He understood my queries and he was able to advise on how future development plans for the system would improve the way we use Bright HR.
DC
Debbie Chown
04/23/24
Great service
Great service. Atiq was my customer service colleague and he was helpful, knowledgeable and went out of his way to understand why we were contacting customer service . He did exactly what he said he would and I will contact him again when I need to make amendments to my account. A credit to the Brighthr organisation.
RB
Russell Brookes
04/23/24
Had a very informative instruction to…
Had a very informative instruction to the bright HR platform. Natasha was very good at showing the different features in a clear and understandable way. Looking forward to my next lesson.
M
MM
04/22/24
Polite and helpful
Arron is always polite and helpful, he is very quick to respond to my emails and help me with all my issues. Arron shows he is hard working and will always help to get the job done.
TS
Tim Stokes
04/22/24
Utterly brilliant service
Utterly brilliant service. For the money I am blown away how good these guys are!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].