9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2521-2530 out of 3185
MT
Matt Tobin
07/05/21
Matthew R in support AMAZING!!
Matthew R in support, amazing service , nothing too much trouble, called, he helped, i can move on..... Happy Days
HD
HR Dept
07/04/21
Problem solved in no time. Fantastic online support
Got through to Olivia with the problem and between us we working out the reason why the issue had occurred but she (fortunately) took full control. During the call the system crashed and Olivia said she would have to call me back...which she did within no time. Back on the call she sorted the entire problem out. VERY IMPRESSED and would highly recommend her as an asset to the support team. WELL DONE!
M
Mel
07/01/21
Mathew R was brilliant
Mathew R was brilliantReally helpful, efficient and friendly
M
Mary
07/01/21
Onboarding/induction
Just had my onboarding induction training with Jack Benn - he was helpful, polite and knowledgeable. Gave me a good insight into the system. Thanks
L
Lou
07/01/21
Thanks Jack!
Jack was great help - my wifi was playing up and he still was able to provide me with all the information and screen share his computer instead to show me a demo account.
GS
Gaz S
07/01/21
Lucy explained the software clearly and…
Lucy explained the software clearly and made sure we understood each topic before moving to the next one.
SW
Stanislawa Welch
07/01/21
Thank you Jack !!!
Thank you Jack It was a great help to me! thank you for answering all my questions and point it in the right direction
GC
Graham Cotton
07/01/21
Call from Precious Uhwache today from…
Call from Precious Uhwache today from Bright HR to walk me through the Employee HR system I have taken on via Peninsula. Precious made it easy to join the meeting and expertly guided me through setting up employees, adding holidays etc. This gave me confidence in the system.
RG
Redeeming Gardens
07/01/21
Jack B was very clear and informative
Jack B was very clear and informative, very pleased with the service and looking forward to using it with my growing business
GM
Giulia Medaglini
06/30/21
Really nice and helpful service
Date of experience: July 01, 2021
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].