9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2531-2540 out of 3185
ML
Mrs Lane
06/30/21
Excellent support
Excellent support,really hepful, quick, knew his stuff and was really patient.
A
Abi
06/30/21
Lucy was a great trainer
Lucy was a great trainer, so friendly and very knowledgeable on the product. She answered all our questions and got answers to us immediately, also helping to speed up the migration piece for us. After the issues we have had recently with upgrading this has been a breathe of fresh air. Thank you!
O
Olive
06/29/21
Contract Change Implications on Annual Leave
I was very impressed with Conor's assistance. I had a few complicated issues to deal with pertaining to contracts and changing AL entitlements and he talked me through each element in a professional, friendly, and easy to understand way.
JC
John Cannon
06/29/21
BrightHR implementation
We are in the process of rolling out BrightHR and BrightBlip. Stuart Ormesher is our Key Account Manager and has been excellent taking us through the process. He has been patient and knowledgable throughout. John Cannon - General Manager
JG
Jack Gundry
06/29/21
Excellent Customer Service! 10/10!
First contact with BrightHR was this morning as we needed to make some changes to our account. Received an email response back quite quickly asking me to contact the Customer Service Team. From there, I spoke to Atiq who was very friendly and assisted me with my query quickly and attentively. He also left me his contact details, should I struggle in future. Very happy with the level of customer care and the experience with Atiq.
SQ
Sajid Quayum
06/29/21
I dealt with Atiq Sadiq
I dealt with Atiq Sadiq, who was very helpful. He quickly grasped the errors made previously and solved the situation for us. He was very polite and clear in his instructions to me.
KS
KIM SMART
06/29/21
Excellent help desk service by Matthew
Excellent help desk service by Matthew. Clear and precise and really helped me today. Thanks so much. ESP
JP
Julie Phillips
06/29/21
Precious Uhwache
Precious was an excellent first point of contact for BrightHR and give us a great overview of the platform. Great customer service, very likeable and we are extremely happy to have Precious as our account manager moving forward. Thanks Precious and great job :-)
RF
Rache Foster
06/29/21
Brighthr overview
The Brighthr overview I had with Michael Ainscow was very useful. Michael was very helpful and was able to answer all my questions clearly.
HS
hendy silva
06/28/21
Excellent customer service from Demi
I needed to update my email address to access BrightHR, Demi solved this in seconds! she was super helpful and in the end provided extra support with some questions I had around the holiday entitlement. Thank you Demi! :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].