9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 2511-2520 out of 3185
RR
Rita Raile
07/12/21
Great service!
Date of experience: July 13, 2021
J
Jayne
07/08/21
BrightHr Technical Support
Contacted support for a technical issue, very helpful guy Matthew Rhodes was able to resolve the issue immediately there and then on the phone.
A
Anthony
07/08/21
Matthew was excellent,
Matthew was excellent, his knowledge was 1st class plenty of detailed instruction without overloading with information got my issue resolved in minutes.
M
MCanti
07/08/21
Lucy is the best onboarding assistant…
Lucy is the best onboarding assistant ever.
A
Aman
07/08/21
I am really happy with the service
I am really happy with the service, useful and quick advice from qualified people, very helpful and organised software
H
Heather
07/07/21
Helpful Service
Atiq was really helpful and knowledgeable. It was a complicated query (I felt) and he sorted it there and then, and gave me guidance how to manage things in the future Thank you Atiq!
M
Michael
07/06/21
Straightforward and simple!
The HR onboarding training I received from Michael (Customer Support Advisor) was first-class! The system is straightforward to use and was made even simpler as Michael listen to my HR requirements and identified which areas were of particular importance to me. It was also good to find out which sections had no relevance for my business at the moment.
GW
Gillian Wright
07/06/21
Mathew R is always very helpful and…
Mathew R is always very helpful and friendly. He helps me with my quite complicated staffing issues! He showed me the new additions to the fixed hours workers which was great. Thank you Mathew :)
BA
Beverley Aspinall
07/05/21
BrightHR support line
The help I received today from BrightHR was excellent. Matthew was well informed and helped me to solve my query easily. He was cheerful and upbeat which was most welcome.
ML
Mrs Lisa Arnold
07/05/21
Brilliant service from Jack Benn
Brilliant service from Jack Benn. Nothing was too much trouble. Highly recommended.
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].