9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 241-250 out of 3185
E
Emma
05/01/24
Great Training Session
Just finished a really great training session with Elyse. Super informative and a great introduction to the companies staff.
MH
Mr Hallett
05/01/24
Had a brief training session from Faiza…
Had a brief training session from Faiza on BrightHR. Extremely pleasant knowledgeable and very patient with me. Answered my questions fully, and took me through the process at my pace.
AM
Amanda Martin
05/01/24
All my queries solved
Date of experience: May 01, 2024
KF
Karen Ford
04/30/24
Excellent customer service dealt with…
Excellent customer service dealt with my query very quickly
MN
Mr Nigel Huscroft
04/30/24
Just completed HR training with bright…
Just completed HR training with bright and it was made so easy because of Natasha Okparavero understanding that I was not so good at IT. She was very patient and helpful well done and thank you
GE
Gaynor Evans
04/30/24
Spoke to Natasha Okparavero for our…
Spoke to Natasha Okparavero for our introduction to Bright HR. Very helpful and informative and pace was just perfect - not too fast or slow. Friendly and cheerful she tailored the training to the level we were at and made made the meeting extremely worthwhile. Thanks very much.
K
Kathryn
04/29/24
Have had a few mishaps with calls after…
Have had a few mishaps with calls after initially joining but I spoke with Rachel yesterday who showed me the platform and went through everything. She made is all seem effortless and easy and I am not the best with tech so that is saying something. Thank you Rachel for your time and effort
SM
Santasha Marais
04/29/24
Quick
Quick, helpful, and friendly.
PR
Penrose Roofing
04/29/24
Support Network
Support Network covers all aspects of help. Fast and efficient responses and staff are professional, polite and ensure all issues are covered.
K
Kelly
04/29/24
Ayesha has guided our company through a…
Ayesha has guided our company through a difficult period, she has been a constant support. Very impressed with Bright HR, they’re always at the end of the phone with no call centres!! I highly recommend them to any business 🤩
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].