9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2471-2480 out of 3185
DC
Deborah Cramer
08/04/21
HOLIDAY ENTILEMENT
I was not sure how to calculate holiday entitlement and terminate a profile, Mathew was very informative and helpful in showing me around the Bright HR system. Nothing was too much trouble thank you Deborah
P
private
08/04/21
Great
Great, polite, easy to follow instructions from Matthew R.
LA
Lynn Atkin
08/04/21
Bright HR staff report
I had an issue working out how to generate a report for my staff rotas over a whole year. I rang Bright HR and was connected to Matthew who talked me through the process, supported me in how to manage the report and was extremely helpful. His support has saved me hours of work and allowed me to send the report already to the correct personnel. Thank you Matthew for such a great service.
EC
Elaine Curran
08/04/21
I had a teams meeting this morning with Kai Samuel
I had a teams meeting this morning with Kai from Brighthr and she was great at explaining the system and showing me how it worked and letting me use the system.
SG
Stuart Goode
08/03/21
Excellent and informative session with…
Excellent and informative session with Stuart taking us through an introduction to BrightSafe. Covered a lot of ground in one hour and was just the introduction we needed to start using the system.
VF
Victoria Foster
08/03/21
Happy satisfied client
After a bumby start I can not praise the care and consideration provided by the customer care specialist I have dealt with called Ian Riley. A very satisfactory outcome was achieved and I felt valued as a customer.
TJ
Terri Jackson
08/03/21
I was having difficulty with a complex working pattern.
I was having difficulty trying to record in the system a particularly complex working pattern. Matthew Rhodes was so helpful in thinking the issue through, coming up with a solution and then talking me through what I would need to do. I am not sure without his help if I would have been able to resolve the matter.
KC
Karen Cummins
08/03/21
Very clear and concise explanation of…
Very clear and concise explanation of content and how it pertains to me and my business. Lots of very interesting, unexpected but very useful content. Trainer was exceptionally pleasant and patient. He explained everything and gave great examples of how each item worked.....I would highly recommend this product/service and feel it would be both appropriate and extremely useful to any business. Karen.
RH
Rhona Hope
08/03/21
Excellent Help
Excellent, clear friendly advice
SG
Sandra Gravino
08/03/21
Training
Lucy was very helpful during her training
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].