9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2481-2490 out of 3185
PB
Phillipa Brown
08/02/21
Excellent customer service
Atik was very patient and helpful. He answered all of the questions I raised or put me directly in touch with his colleagues in relevant departments, where necessary.
MW
Matt Woodhouse
08/02/21
Josh is very cool
Josh is very cool. He knows just about everything you need to know about Bright HR and he passes his knowledge on to you without seeming the least bit patronising.
MW
Matt Woodhouse
08/02/21
Josh is very cool
Josh is very cool. He knows just about everything you need to know about Bright HR and he passes his knowledge on to you without seeming the least bit patronising.
PB
Phillipa Brown
08/02/21
Excellent customer service
Atik was very patient and helpful. He answered all of the questions I raised or put me directly in touch with his colleagues in relevant departments, where necessary.
KB
Kevin Burgess
08/02/21
Mathew took me through the process step…
Mathew took me through the process step by step. I will definitely be asking for him next time, highly recommend Bright HR
J
JS
08/02/21
Great service
Joshua explained everything to me and enabled me to access the files i needed.
CD
Claire Daly
08/02/21
I had a very good experience with Deanne Brown
I had a very good experience with Deanne Brown and Bright HR - she was attentive at all times and very responsive to my queries.
SC
Sarah C
08/01/21
I've had a really complicated time with…
I've had a really complicated time with changing shift patterns mid year for some of my team and today I was stuck again and Mathew has been brilliant again - I absolutely can't fault this service. I really appreciate the help and explanation so that I am clear how to make these amends in the future. Thank you !
RH
Richard Holden
08/01/21
Very patient
Very patient, helpful and thorough support on how to use the Bright HR system to best effect, and reverse out the errors I had built in when I set up a new employee.
RH
Richard Holden
08/01/21
Very patient
Very patient, helpful and thorough support on how to use the Bright HR system to best effect, and reverse out the errors I had built in when I set up a new employee.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].