9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 2461-2470 out of 3185
SJ
Sarah Joice
08/05/21
Bright HR query
Very efficient call with Josh J to deal with a query about amending annual leave entitlement on Bright HR for a new part-time employee. Josh managed to explain everything very clearly and we had the issue sorted within minutes! Thank you :-)
EC
Elizabeth Connolly
08/05/21
Very informative and helpful
Very informative and helpful, excellent training
SL
Sue Langfeld
08/05/21
Really helpful, quick to understand and resolve
Atiq Sadiq was really helpful in quickly understanding and resolving my problem without unnecessary jargon, also giving a few useful tips in a friendly manner. Could not have been more helpful :-)
SC
Sharon Coveney
08/05/21
Support provided by Customer Care…
Support provided by Customer Care Specialist Mark Howe was exemplary - he handled our query swiftly and supported us to resolve our IT issue.
AS
Andres Suarez
08/05/21
Kai was very helpful going through the…
Kai was very helpful going through the whole system with me in a very simple and frienly manner.
L
Lorraine
08/05/21
Setting Up our account with Brighthr
Setting Up our account with Brighthr and both guys helped me so much Pryce and Shane. Pryce talked me through what would be the best package for us and Shane talked me through how the systems all work. They both made the process very easy and very straight forward. Really are looking forward to using it.
MP
Marcus Pawson
08/04/21
Existing employee, but not on my system
I had a problem entering a new employee so had to phone for help! Matthew R was polite and extremely helpful and soon had the problem sorted out.
E
EH
08/04/21
Swift, reactive, helpful response to an issue with employee account access
Atiq called and advised on the issue an employee was experiencing with logging on to his account. The advice has been passed on to the employee and hopefully it will be resolved. Atiq has offered further assistance should it be required and his direct dial. Overall very helpful, supportive, reactive advice. Thank you Atiq
N
Nikki
08/04/21
Great servie
This was my first time using BrightHR support and Atiq was really helpful resolving my query so quickly and was also friendly and polite.
MA
Mrs Ann Lees
08/04/21
Unable to use app…
I was very confused about the correct e.mail and password I should be using to be able to book time off work. After explaining my problem to Josh he was able to help me. I have now been able to use the app and book some time of work
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].