9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2451-2460 out of 3185
C
Consumer
08/11/21
Administrator…
Due to company personnel changes I became our "administrator", Matthew was very helpful in answering all my questions.
VB
Vic Ball
08/10/21
Matthew R - A scholar and a gent
Great advice and help from Matthew R. Very patient and made sure I was absolutely confident and clear on what I needed to know. The fact he offered to ask for him in the future is also reassuring so there is continuity. Thanks for your help kind sir. Vic
ND
Noel Dunne
08/10/21
Bright HR Support
The issue was employees were not able to use the Blip app. I emailed the support team, and Olivia called me as I requested. Olivia and I discussed the issue and worked through the problem. I was concerned that because I was using a Huawei Smartphone, I could not download the app. Olivia took her time and talked me through the issue and possible solutions; the problem should now be resolved. Olivia also sent me an email with an explanation of how to address the issue should it happen again.
KJ
Kate Jones
08/10/21
Great
Lucy explained all the different aspects really well & was able to answer questions I asked.
AA
A.I. Accounts
08/10/21
Fast and efficient response to my…
Fast and efficient response to my question form the support team.
H
HDutton
08/09/21
Simple, easy to use system
We are a hotel and have been using Bright HR and Blip for almost 3 months now. We have had several rota and clocking systems over the years and this is by far the best and easiest to use. As we are a hotel/restaurant we have a lot of casual staff and its so simple and straight forward not only for the employees but for the managers. It is just a logical system that will save you loads of time. Well done Bright HR. Also Matthew in support is fantastic at explaining things in plain language.
C
Christian
08/09/21
Very helpful
Date of experience: August 10, 2021
Q&
Q & A Live Attendee
08/08/21
Fabulous
Being new to Bright HR, there have been a couple of areas I haven't managed to navigate, so I put in a support call. I received a response within 15mins, Ryan Hewitt helped me through a number of queries, all of which I should of been able to work out for myself. He was kind, considerate and more than helpful. I did feel rushed, I felt as if his focus was on me. It was a pleasure to speak with him. Very happy customer.
DD
Debbie Dalgarno
08/07/21
Croner BrightHR Excellent Tech Support
Just started using BrightHR through Croner. Very efficient service indeed. Had a great training and set-up session with Mathew from tech support on Friday. Very knowledgeable on the functionality and explained things very thoroughly and in an easy to understand manner. He managed to find workarounds for all my queries.
CD
Charlotte Dear
08/07/21
Very helpful and informative
Very helpful and informative. Took it at my pace.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].