9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2441-2450 out of 3185
BO
BJ O
08/18/21
swift resolution to access issue
Matthew swiftly resolved some access issues for my staff members - good service
AS
A STAVARACHE
08/18/21
really happy
Mathew was really helpful with the query i had and explained everything i needed to do to have it solved :)
RB
Richard Barker
08/18/21
great no nonsense assistance
Date of experience: August 19, 2021
CE
Chloe Evans
08/15/21
Very prompt resolution of query
Very prompt resolution of query. Staff polite and helpful.
RG
Robert Gilchrist
08/15/21
Bright HR Onboarding
I wasn't sure I needed this in our business, however, the information provided and the high level of customer service given has easily surpassed any expectations. The call was extremely informative and the system is easy to use thank you.
EC
Evie Cunliffe
08/12/21
Amazing customer support
Really great service, Matthew Solved my issue immediately and was incredibly helpful and friendly. Very impressed with BrightHR customer support.
M
Mary
08/11/21
Olivia was extremely helpful and a…
Olivia was extremely helpful and a pleasure to deal with. I'm on a steep learning curve with the BrightHR system and Apps and she was very patient! Thank you. Mary
BS
Ben Swindlehurst
08/11/21
I spoke with Atiq Sadiq this morning…
I spoke with Atiq Sadiq this morning over a few issues with Bright HR. He was very polite and very helpful and resolved the issues immediately. Excellent service
KF
Kayleigh Fletcher
08/11/21
If I could give more stars I would !
Absolutely top marks for Mathew. Sorted my issue and actually explained step by step, stopped to listen to my endless questions and didn't make me feel like an idiot! Honestly an asset to bright hr and if I have any future issues ill know who to go to! :D Thank you Mathew R :)
MC
Mike Carlucci
08/11/21
Very knowledgable
Very knowledgable, very friendly wanted to get it right!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].