9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2411-2420 out of 3185
HB
Helen B
08/23/21
Brilliant service from Mathew R today
Brilliant service from Mathew R today. He identified and rectified the issue we were having in seconds and gave a full explanation as to why it occurred. Excellent Service. Thank you.
BE
Beverley Evans
08/23/21
Clear and easy to navigate
Clear and accurate advice and navigation of the site was given. Kai the advisor was very friendly and helpful and made it very simple to understand
T
Toni
08/23/21
Five star service
Matthew, my expert for the session was amazing. He didn't just fix the issue but took me back to the beginning of the process, explained why we did things and then talked me through the changes i wanted to make. I now can make the required changes to all the employee profiles, which means no more manual calculations of holiday and i understand why. Huge thank you
J
JK
08/23/21
Attentive customer service
Matthew was polite, patient and understood what help I required. Couldn't fault his customer service skills or his ability to work with me and walk me through the process.
GE
Gaye Easton
08/19/21
Thank you Kai
My account manager is Kai Samuel and we had an excellent meeting this morning where she talked me through the Bright Safe portal. Everything I need to know was explained very clearly and Kai ensured I understood all aspects and options. I am looking forward to putting the system in practise.
LL
Lisa Langford
08/19/21
I contacted Bright HR with a problem…
I contacted Bright HR with a problem being able to log on to my account. I received emails back in a prompt fashion helping me with my query. A member of staff called Matthew R gave me a telephone call and was very polite and helped me with my situation
RR
Raith Rahmani
08/19/21
Excellent service as always
Excellent service as always! Matthew was quick to respond to my question, gave straightforward advice and sorted the problem I had created!
K
Karen
08/19/21
Really helpful guidance
Really helpful guidance, went further with information to help me in the future.
M
Margaret
08/19/21
Great Support
Contacted Brighthr re problem I had downloading a Template. Within literally 5 min I had a phone call from Matthew, explaining the difficulty and taking me through what I had to do to receive the document template or more importantly informing me that if I contacted Brighthr they would write the document for me Hip, Hip Hooray. For your quick response Matthew Thank you. Margaret
K
Karen
08/19/21
Really helpful guidance
Really helpful guidance, went further with information to help me in the future.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].