9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2421-2430 out of 3185
M
Margaret
08/19/21
Great Support
Contacted Brighthr re problem I had downloading a Template. Within literally 5 min I had a phone call from Matthew, explaining the difficulty and taking me through what I had to do to receive the document template or more importantly informing me that if I contacted Brighthr they would write the document for me Hip, Hip Hooray. For your quick response Matthew Thank you. Margaret
S
SEGULA
08/19/21
Thanks Mathew R for sorting my password…
Thanks Mathew R for sorting my password reset so quickly!
D
Dawn
08/19/21
Matthew R
Matthew R called very quickly after I raised my issue and solved my query very easily and quickly
BS
Brendan Stoodley
08/19/21
New customer and a happy one
Both Joe and Kai were very helpful and informative in getting me set up with Bright HR. Looking forward to a positive working relationship in the future.
LJ
Liz Jones
08/19/21
Excellent service
Excellent service, dealt with my issue quickly and effectively, excellent customer service skills
AD
Anna Doherty
08/19/21
So far so good
So far so good. Jack was very helpful and provided us with clear demonstration on how the system works and how we can get the most of it to resolve all our HR issues. Many thanks
J
Jack
08/19/21
Great service from Mathew R
Great service from Mathew R. Responded quickly and communicated simply to ensure issue was resolved.
RB
Richard Barker
08/18/21
great no nonsense assistance
Date of experience: August 19, 2021
AH
Accounts HGI Sunderland
08/18/21
Quick response and a big thank you to…
Quick response and a big thank you to Matthew
BO
BJ O
08/18/21
swift resolution to access issue
Matthew swiftly resolved some access issues for my staff members - good service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].