9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2391-2400 out of 3185
LY
L Young
09/06/21
Lucy was extremely helpful today in my…
Lucy was extremely helpful today in my set up call and really informative with all the functions of the system.
AS
Atul Sharma
09/05/21
Excellent team !
Date of experience: September 06, 2021
P-
Paul - TBS
09/03/21
Excellent Service - Atiq
Excellent service received from Atiq on the BrightHR Support Desk. First class service, excellent and helpful. This was by far the best customer service experience that I have received in a long while.
MD
Mirella Dalla Venezia
09/02/21
Great service and my enquiry was…
Great service and my enquiry was answered and fixed quickly. Thank you
MT
Marcie Towell
09/01/21
Great customer service
Mathew was excellent, very helpful and friendly; and solved the issue quickly. Great customer service.
LM
Lynn Manek
08/31/21
Excellent customer service from BrightHR
BrightHR representative was most helpful and explained everything clearly and concisely.
MW
meg wright
08/31/21
Help when I needed it
Help, when I needed it. I had difficulty navigating the HR site and how to change permissions. The call handler was very patient and talked me through what I needed to do. She made it all understandable. She was also very pleasant to chat with.
MN
Mark Needham
08/31/21
Very easy and informative experience.
Very easy and informative experience. The software was explained extremely well and simply giving me the knowledge to use it.
B
Bethany
08/30/21
Veyr helpful
Lucy was very helpful over the phone today
L
LBDP
08/30/21
Atiq was great
Atiq was very responsive, informative and quick. Helped me sort out an issue within minutes!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].