9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2331-2340 out of 3185
G
Gill
10/07/21
Matthew was very knowledgeable and …
Matthew was very knowledgeable and helpful with his advise.
LN
Laura New
10/06/21
Very clear and helpful advice from…
Very clear and helpful advice from Matthew. Had a query re admin accounts which was resolved after talking to Matthew. Thank you
TT
Theo Tzia
10/06/21
Dealing with Deanne today has been a…
Dealing with Deanne today has been a real pleasure today. People like her are an asset to their company. She made the BrightHR experience a good one.
AD
Amanda Davies
10/05/21
Alex was brilliant!
Date of experience: October 06, 2021
SD
S Duncombe
10/05/21
Olivia was extremely helpful in helping…
Olivia was extremely helpful in helping carrying out a remote session and updating our system with regards to personnel leaving just to ensure the holiday entitlement was correct for final details. Thank you once again.
CS
Cinzia Semeraro
10/05/21
I needed some guidance
I needed some guidance with giving access to my manager to all documents and risk assessments in Bright Safe. Was told that I needed to add my manager to the place of work, but the system wasn't allowing me to do so. Exchanged a few emails with support, but to no avail, then Olivia contacted me and over a call and a screen sharing she walked me through the portals (HR and Safe) and helped to fix the issue. She was very helpful and approachable and very willing to help. Thank you!
SR
Sheryll Ronayne
10/05/21
Olivia was amazing
Olivia was amazing, really helpful! completed my query in minutes, great service!!!!!!
MO
Missy Olulade
10/04/21
Impress with Gareth training as he is…
Impress with Gareth training as he is well inform and makes the training so easy for me to understand. Thank you Gareth.
E
Elaine
10/03/21
Great Service
Lucy was very attentive and tailored my training to my requirements, whilst making sure I knew about all the features I may not have been fully aware of before.
EM
Erkia Margreiter
10/03/21
Extremely helpful and professional
Jack was extremely helpful in showing me every aspect of the system. He patiently answered my many questions with great knowledge and professionalism. Excellent customer service, highly recommend.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].