9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2321-2330 out of 3185
K
Karen
10/31/21
Shane Prime the advisor was superb
Shane Prime the advisor was superb, he explained everything in detail, and always asked if I understood the process, and when I tested the system to ensure I knew what I was doing, Shane spoke me through everything and went back over bits I thought I had misunderstood. He made the learning process easy
NH
N H
10/24/21
Olivia
Olivia - Most helpful! Solved my problem within 5 minutes.
LB
Leanne Beglane
10/21/21
Excellent Service!
Ryan was my advisor for today and he was brilliant, very patient, knowledgeable and helpful. Thank you!
AS
Ali Shia
10/21/21
Great value for money
David King listened to what our business needed and recommended few additions we didnt realise we should have had in place for Employment Law and Health and Safety. Best part, he gave a really good price that was by far the most competitive for the service we needed. I cant recomment Bright HR and David King highly enough
CG
Collette Grace
10/20/21
Professional, patient ,approachable!
David King went through the different packages on offer at BrightHR and offered his professional, patient, approachable and knowledgeable guidance in helping us choose a package to suit our business. David gave me an informative introduction to the software. He was mannerly and polite, pleasure to deal with.
MW
Matthew Worthington
10/20/21
Lucy was really patient and understood…
Lucy was really patient and understood our needs. She made it very simple to understand and went through everything until we understood.
K
Kay
10/19/21
problem all sorted thank you Matthew
problem all sorted thank you Matthew. very help and pleasant happy person.
KC
Kelly Commons
10/17/21
Mathew was very helpful in trying to…
Mathew was very helpful in trying to resolve our issues that we had with the blip app. Very patient and knoweldgeable.
SA
Sylwia and Christa
10/11/21
Matthew was very responsive and very…
Matthew was very responsive and very informative. Full of character which made the call much more engaging. Felt highly supported.
EV
Egl Vaughan Limited
10/10/21
I contacted support to change the account administrator.
I contacted support to change the administrator from Christine Robertson to myself, as Christine has retired from the company. Matthew Rhodes was able to talk me through the process to get this sorted quickly. He was very professional, efficient and had an approachable friendly manner, great job Matthew and thank you for all your help and advise.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].