9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2311-2320 out of 3185
K
Kirsty
11/11/21
I am new to Bright HR and have been…
I am new to Bright HR and have been really impressed by the support so far. Ryan was patient and clear in explaining the bits I was struggling with. Logging into my screen meant I could watch what he was doing. Great service
P
PE
11/11/21
Very helpful and knowledgeable
Date of experience: November 12, 2021
ST
Sara Trigg
11/10/21
Training on Bright HR & Bright…
I had my training on Bright HR & Bright Safe with Gareth and he was very good at explaining how the system works and navigating me around the various screens. He was patient with me when I asked for further explanation on some areas. thank you Gareth
MJ
Mark James
11/10/21
Great Advice.
As a new admin user I encountered an issue which I thought was impossible to rectify regarding setting up all staff leave years. Matthew showed me some excellent tips and fixed the issue easily.
R
Relate
11/10/21
Excellent Service!
Called and spoke to Matthew R with two queries, both of which were dealt with promptly and efficiently. Matthew was a pleasure to talk to, very personable and cheerful.
L
Louise
11/09/21
Great advice given
Great advice given. Very patient and clear instructions to follow
ML
Mrs Lane
11/09/21
I needed some technical support on my…
I needed some technical support on my HR Platform John walked me through sharing my screen and resolved my problem within minutes. Great service quick and efficient.
NA
New Administrator TSM
11/09/21
Connor was a star
Connor was patient, helpful and progressed greatly on what I needed to get answered and achieved. I had been put through to Connor via Peninsula - who after a 20-min conversation where the progress was not what I needed - I was transferred through to BrightHR.
PC
Paul Clarke
11/09/21
Excellent service from Olivia today
Excellent service from Olivia today! Thank you so much!
MD
mike daly
11/06/21
Lucy was very helpful
Lucy was very helpful, and was a pleasure to deal with. Thanks Lucy
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].