9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 2301-2310 out of 3185
GD
Gwen davies
11/18/21
Professional reliable service
Always very helpful and call you back and email you so that you can be sure that they are working on the issues you have.
C
CJ
11/18/21
Olivia was great
Olivia was great, we were initially given the wrong information but Olivia sorted this very quickly and provided advice on the best way to use the system.
E
Emma
11/18/21
Excellent service
Matthew in the support team helped me today with explaining how to set up work patterns, employee records and annual leave entitlement. We have a number of employees who are on part time hours and he took the time to explain how the system was set up and what I should input for each individual. He was over and beyond with his guidance and knowledge and it was much appreciated! Thank you Matthew.
RH
Rhondda hub for veterans
11/17/21
Brighthr meeting review
Our meeting went well. Brighthr and its functions were explained thoroughly to us and Shane was willing to answer any questions or try to fix problems that we were receiving. After the session ended, he immediately dealt with a request that we had.
TW
Tina Wilkins
11/17/21
Shane was really helpful
Shane was really helpful. He talked through everything, allowing me to explore and ask questions at my own pace. He was polite, helpful and patient and I look forward to working with him
NE
Nicola Ellis
11/14/21
Matthew R - Great service
Matthew R, was a great help this morning to get my profile up and running. Very friendly and was able to assist extremely quickly.
ZH
Zoe Hepworth
11/14/21
Quick and helpful customer service
Matthew was really helpful in getting my account issues sorted quickly and calmly. Thank you!
S
Sara
11/14/21
Excellent service!
Date of experience: November 15, 2021
AC
Andrew Cutler
11/11/21
Excellent Service from Bright HR
I recently had to contact Bright HR for an issue I had when calling in for advice. Immediately on receipt of my email, I received acknowledgement of my complaint and was then contacted the next morning to confirm the details of what had taken place. A few hours later, I received a call from Ian Riley who informed me that action had already been taken and that our account would be credited for a months service. This level of service is sadly very scarce these days but the actions taken ...
Read more
RR
Rachael Rand
11/11/21
Alex was super friendly and made…
Alex was super friendly and made instructions clear and easy to follow
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].