9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2291-2300 out of 3185
L
Lydia
11/25/21
Friendly service
I find their system really easy to use and the Demo session I had with Gareth really useful, he was very friendly and resourceful and answered all my questions fully.
CP
Claire Porter
11/24/21
Matthew is Amazing!
I spoke to Matthew today when trying to sort out some confusing issues I was having with calculating leave entitlement for a fulltime employee who was working parttime temporarily and he was so good. He explain everything clearly and showed me how to make the necessary changes. I had to call again as I'd missed something simple and he helped me again to make everything right. What a lovely guy and a great asset to BrightHR
C
CG
11/24/21
Alex was extremely helpful and answered…
Alex was extremely helpful and answered all my questions
J
Jennie
11/23/21
Small query answered efficiently…
I had a small query regarding documents structure, Matthew was very helpful in explaining the structure. What I liked most of all that he asked me specifically if it was technical support to ensure I was speaking to the right person, which would have saved me time from having to repeat myself.
S
Sam
11/23/21
Atiq Sadiq - BrightHR
Atiq was very helpful in helping me solve my problem and very patient in waiting for me to do so on my end, he took me through step by step very thoroughly and was very polite.
WP
White's p maintenance ltd
11/22/21
Brilliant.
Brilliant.. and Ryan was very helpful
A
AC
11/21/21
I was new to the Bright HR and I needed…
I was new to the Bright HR and I needed help with setting up users for the practice, calculating the annual leave and having a good understanding of the Bright HR in general. I called and spoken to Mathew R, who I found to be very professional and vey helpful. He took his time to explained everything thoroughly, he had a lot of patience for all my queries and after the session I felt happy and confident at using the majority of functions on Bright HR. I have put the Bright HR to a good use ...
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JH
Jenny Harding
11/21/21
Contract has expired
I called into the service desk this morning and spoke to Matt regarding a message I got when trying to log into BrightHR that said our contract had expired. Matt quickly sorted out the problem and I was able to log in within minutes. He quickly explained the issue and resolved the problem Thank you Matt for such a great service
S
Sarah
11/21/21
Atiq was very helpful and extremely…
Atiq was very helpful and extremely patient
HC
Helen Cormack
11/21/21
Changing holiday entitlement and working hours
I couldn't work out how to change working hours to exclude lunch hours, move people to different teams and also how to stop national holidays from being deducted from holiday entitlement. Olivia was extremely helpful and it's all sorted out now. Bright HR are always so efficient and pleasant when I have a problem.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].