9.4
Spot Score
BrightHR Reviews in June 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 221-230 out of 3142
J
JH
04/24/24
I have been trying for a while to find…
I have been trying for a while to find a way that my payroll manager can be on Bright HR and see holiday requests but not be able see the employees personal/documentation, but without success. This has meant that I have been unable to use the documentation section for ie. upload of employment contracts. I have persevered again and I was lucky to get Jamie Phillips pick up the phone. He listened and worked with me to find a solution and hooray - a solution he found - thank you Jamie!
MD
MR DAVID SWIFT
04/24/24
Initial setup queries
We are just setting up the software and I was unsure what some options did. I expected to have to arrange a callback, but Bradley Green immediately explained clearly and concisely what would happen, which did not make me feel stupid for not fully understanding. I now feel more confident with what I have to do. Thank you Bradley
VN
Vanessa N
04/23/24
Polite & knowledgeable
Quick call back turnaround. Ben Spencer was very polite and knowledgeable on the Bright HR system. He understood my queries and he was able to advise on how future development plans for the system would improve the way we use Bright HR.
DC
Debbie Chown
04/23/24
Great service
Great service. Atiq was my customer service colleague and he was helpful, knowledgeable and went out of his way to understand why we were contacting customer service . He did exactly what he said he would and I will contact him again when I need to make amendments to my account. A credit to the Brighthr organisation.
RB
Russell Brookes
04/23/24
Had a very informative instruction to…
Had a very informative instruction to the bright HR platform. Natasha was very good at showing the different features in a clear and understandable way. Looking forward to my next lesson.
BB
BRIGHT BEGINNERS
04/22/24
Extremely helpful and friendly!
Taija Bailey-Roach was Extremely helpful and friendly! Understood my request and went above and beyond!
BC
Barry Cullen
04/22/24
I'll be frank
I'll be frank, the support I was receiving from BrightHR was pretty mediocre/poor. Until I had the good fortune of Junior picking up my call that is; he is excellent, grasped the issue immediately and within 45 minutes of me speaking with him the issues I had been trying to fix for more than 3 weeks were sorted. Please hire more people like Junior!
LC
Lyn Crawford
04/22/24
Cirrah Webb @ Bright HR - a pleasant meeting
Cirrah Webb was very helpful and answered all of our questions about maintaining annual leave records and making adjustments to staff working patterns with examples. Thank you.
TS
Tim Stokes
04/22/24
Utterly brilliant service
Utterly brilliant service. For the money I am blown away how good these guys are!
SM
Suzanne McNeil
04/22/24
Ewan Logsden was very helpful in…
Ewan Logsden was very helpful in showing me how to navigate the Brighthr software package & was very patient with me whilst I was learning. Thankyou very much for your assistance. Suzanne McNeil
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].