9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2231-2240 out of 3185
DH
Dean Humphrey
12/15/21
easy to follow, informative & helpful
To be honest I dreading it but it was extremely easy to follow & callum was very informative and helpful.
CB
Charlotte Benge
12/15/21
Very helpful
Very helpful, thank you for assisting me :-) and my query was resolved.
JV
Jean-Paul Van Cauwelaert
12/15/21
Alana Clark - beacon of calm and clarity
Very glad to be able to call Bright HR whenever there is HR issue. Extremely valuable resource for a small company like ours to have. Our account manager Alana Clark in particular is a beacon of calm and clarity, being on hand with all the expertise and sound advice you can hope for when it come to navigating difficult HR problems.
C
customer
12/14/21
Easy to understand
Callum Woodrow’s demonstration and advice for using the app software was very knowledgeable and easy to understand.
CH
CASTLE HOT TUBS
12/14/21
Very helpful
Very helpful one to one training provided by Nathan Evans. He was very knowledgeable and I feel really confident that he will be there to help me with anything I need in the future
SA
Service and Support Advanced H
12/14/21
Nathan did a great job
Nathan did a great job, friendly and knowledgable.
AS
Amanda Smith
12/13/21
Very helpful !
Mathew was extremely knowledgeable and polite! we have only been using Blip for one week , what Mathew explained in 10 minutes was ace ! thanks Mathew.
NB
Natalie Biggs
12/13/21
Excellent Service
Callum was very professional, warm and friendly. I was impressed by his knowledge and the fact he listened and didn’t patronise me by trying to teach me things I already knew how to use. A good service and Callum was a great representative of the business.
Z
Zara
12/13/21
Good training session
The training session was really good. Shan was really helpful and answered all of my questions. I was very pleased with it. I was also pleased that there are tutorials in case you forget things. My only recommendation would be to either join the system earlier than you need to use it to allow for training time or for the team to have extra trainers. Also make the support numbers either geographical or 0800 please. I really like the software in itself so far.
JL
Janeen Lovejoy
12/13/21
John Alfwyn was extremely helpful and…
John Alfwyn was extremely helpful and very patient, he also made the training a fun experience. A great asset to your Company.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].