9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2221-2230 out of 3185
IJ
Ian Jackson
12/16/21
been with BrightHR for a couple years…
been with BrightHR for a couple years now. anytime we have a query, it is answered and resolved within 24 hours. Just raised a case and Matthew spoke with me, clearly explained what was cause and how to resolve, and stayed on phone with me whilst I checked his changes met my approval. superb support from Matthew and hopefully his cold gets better soon! regards. Ian
L
Leigh
12/16/21
awesome system and great on boarding training…
Robert chadwick was great this morning on the on boarding training, I have been looking at the system over the last week and so far its ticking all the boxes, easy to use and getting us closer to being paper free
EM
Emma McCartney
12/16/21
Excellent professional and friendly…
Excellent professional and friendly service with clear direction on how to use the service apps.
PA
Paneltec Accident Repairs
12/16/21
Callum was exceptional !!!
Callum was fantastic to deal with. I had my training call this morning with Callum Woodrow and he was extremely helpful. He took me through every step needed to set up our company on BrightHR and explained everything in detail and made sure I understood everything. He assured me I can email or set up a call with him at anytime if I have any quaestions or need help which is great to know. Thanks to Callum I am more familiar with BrightHR and am looking forward to setting up our emplooyees ...
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P
Pippa
12/16/21
fantastic services
everything was explained and demonstrated brilliantly the advisor was so helpful and nothing was to much trouble
JV
Jean-Paul Van Cauwelaert
12/15/21
Alana Clark - beacon of calm and clarity
Very glad to be able to call Bright HR whenever there is HR issue. Extremely valuable resource for a small company like ours to have. Our account manager Alana Clark in particular is a beacon of calm and clarity, being on hand with all the expertise and sound advice you can hope for when it come to navigating difficult HR problems.
LG
L Goodwin
12/15/21
Service levels are consistently high
We have been with BrightHR for almost 6 months now and the service levels continue to be of the same high standard. Implementation was very straight forward with plenty of live training sessions available in addition to the online support. My Account Manager, Stuart is fantastic. He is always very pleasant, informative and helpful and all responses are practically instant. Absolutely the right decision to move to BrightHR and would have no hesitation in recommending.
DH
Dean Humphrey
12/15/21
easy to follow, informative & helpful
To be honest I dreading it but it was extremely easy to follow & callum was very informative and helpful.
CB
Charlotte Benge
12/15/21
Very helpful
Very helpful, thank you for assisting me :-) and my query was resolved.
LG
L Goodwin
12/15/21
Service levels are consistently high
We have been with BrightHR for almost 6 months now and the service levels continue to be of the same high standard. Implementation was very straight forward with plenty of live training sessions available in addition to the online support. My Account Manager, Stuart is fantastic. He is always very pleasant, informative and helpful and all responses are practically instant. Absolutely the right decision to move to BrightHR and would have no hesitation in recommending.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].