9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2191-2200 out of 3185
MM
Media Made in London
01/04/22
Thanks Simon
Simon was very helpful and welcoming. Thanks for being patient with me.
R
Rob
01/03/22
Abigail did an excellent startup…
Abigail did an excellent startup meeting. The software looks great and easy to use.
R
Rob
01/03/22
Abigail did an excellent startup…
Abigail did an excellent startup meeting. The software looks great and easy to use.
SG
Selina Greene
12/22/21
Brilliant service while setting up…
Brilliant service while setting up Bright HR i was guided by Robert who took the time to explain to me how it worked. After our training meeting on teams he answered any questions i had and was always very quick to respond.
IL
Info Lhouette
12/22/21
Very helpful and concise
Very helpful and concise - good initial run through of the software and Apps
SR
Sheena Roberts
12/22/21
Another amazing experience
I phoned through for support as I am currently setting BrightHR up. I got through to Michelle, she was like a mind reader answering questions before I could even ask! Friendly, funny and cheerful. Thank you for your help!
HC
Happycrew Childcare Ltd
12/21/21
Great service
Darren was extremely knowledgeable and helpful when setting up my account. I feel confident going forward using the system.
JK
Jo Kaleta
12/21/21
Excellent
Excellent. Polite, clear and answered all my questions... oh and patient !
S
Shelly
12/21/21
Really helpful and friendly
Really helpful and friendly. Excellent customer service
LH
L Halliday
12/21/21
Sue was very helpful and able to…
Sue was very helpful and able to provide templates which made the process fast but professional
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].