9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2201-2210 out of 3185
HC
Heather Claridge
12/21/21
As I am not too clued up with Bright…
As I am not too clued up with Bright HR, I was probably very frustrating for Kirsty who was helping migrate the data. However, with lots of patience we've launched to our staff on time. Very pleased with the process and everything Kirsty did.
S
Sian
12/21/21
Great initial contact
Great initial contact. Video training with Gareth was very useful and informative. He explained the system in detail and provided additional information for later review.
MP
Mick Power
12/21/21
I found the intro to Bright HR…
I found the intro to Bright HR excellent. It guided me through BrightHR in a straight forward and user friendly manner. It will encourage me to utilise all aspects of the system
BU
Brighthr User
12/20/21
End of Year Update
The lady who helped me had great patience, she was understanding and walked me through all the changes I had to make without any issue at all. I was very grateful, she was knowledgeable too and knew the system inside out and guided me well. Thank you
B
Barry
12/20/21
John gave a good engaging account of…
John gave a good engaging account of the system always keeping me involved
N
Nicole
12/20/21
John Alfwynn was really nice and helpful
Date of experience: December 21, 2021
SH
Sarah Hunt
12/20/21
Great experience setting up our new…
Great experience setting up our new Bright HR system and great initial overview of how to get started with Nathan.
J
jamil
12/20/21
Excellent support
Excellent support - walked me through the problem solving issue. Polite and efficient
PV
Peter Vasilev
12/20/21
Shane was very helpful
Shane was very helpful, and He did a good presentation and familiarization with Bright HR software.
C
customer
12/20/21
She was the best and very helpful
Date of experience: December 21, 2021
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].