9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2181-2190 out of 3185
N
Natasha
01/04/22
Darren was fab and super smart
Darren was fab and super smart, great help x
A
Andrew
01/04/22
Thank you Abi!
A big thank you to Abi Garratty for all of your help and support. Credit where it's due, you were absolutely brilliant, first class customer service and a top job of explaining the system.
MM
Media Made in London
01/04/22
Thanks Simon
Simon was very helpful and welcoming. Thanks for being patient with me.
LL
Lucy Linton
01/04/22
Absolutely fantastic service from Atiq…
Absolutely fantastic service from Atiq Sadiq. Totally helped resolved my query for me, while equally helping me to Understand for future reference. If I ever have any queries in the future, I would be hoping to speak with Atiq.
MJ
Mr Jones
01/04/22
Darren Greenwood was very helpful…
Darren Greenwood was very helpful today. If he did not know the answer immediately he fould out the answer straight away. He has made our use of the system much simpler. Mark
JT
John Travis
01/04/22
I requesteed assistance with the…
I requesteed assistance with the application of holiday entitlement with respect to part time and other employees who did not work fix hours or days. Alana Clark gave me prompt and clear advice that completely answered the questions
OM
Oskár Molnár
01/04/22
A fantastic introduction
A fantastic introduction to the BrightHR system. Abigail explained the system to the small details. She were brilliant and helpful. The system looks helpful, transparent and easy to use. Thank you
AS
Amanda Smallwood
01/04/22
Excellent software training
An excellent introduction training session with Abi on BrightHR and BrightSafe. We had to work through it over the telephone due to my TEAMS not working but this was no trouble to Abi at all, who was both friendly and professional. Thorough and clear instructions on the different elements of the software and very patient when I pressed the wrong button! Thank you for all the information and help.
N
Natasha
01/04/22
Darren was fab and super smart
Darren was fab and super smart, great help x
A
Andrew
01/04/22
Thank you Abi!
A big thank you to Abi Garratty for all of your help and support. Credit where it's due, you were absolutely brilliant, first class customer service and a top job of explaining the system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].