9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2171-2180 out of 3185
M
Michael
01/05/22
I needed to edit an employees details…
I needed to edit an employees details on Bright HR given their new change in role. I contacted Kai whom called me back within 30 minutes and expertly guided me through the whole process in a matter of minutes. Extremely helpful and friendly. Thank you Kai.
AW
Andy Walsh
01/05/22
Great software that does exactly what…
Great software that does exactly what we need. Fab intro from Nick who talked and walked us through the options and facilities that were most relevant to us.
AE
Alison Elder
01/05/22
I had my welcome meeting with Abigail…
I had my welcome meeting with Abigail this afternoon. She explained everything very thoroughly, was very helpful and made me feel very welcome. I would not hesitate to recommend Abigail and Bright HR.
M
Miruna
01/05/22
Very useful!
Very useful! The team at Bright HR are very friendly, helpful and make dealing with HR administrative tasks and health and safety much easier. Very happy that we started using them and special thanks to Sam for helping us get our account set up with a big smile on her face :)
CP
Catherine Peters
01/05/22
I had a training session with Tanya…
I had a training session with Tanya today and she was extremely helpful and patient as I am not the best with IT.
LL
Lucy Linton
01/04/22
Absolutely fantastic service from Atiq…
Absolutely fantastic service from Atiq Sadiq. Totally helped resolved my query for me, while equally helping me to Understand for future reference. If I ever have any queries in the future, I would be hoping to speak with Atiq.
MJ
Mr Jones
01/04/22
Darren Greenwood was very helpful…
Darren Greenwood was very helpful today. If he did not know the answer immediately he fould out the answer straight away. He has made our use of the system much simpler. Mark
JT
John Travis
01/04/22
I requesteed assistance with the…
I requesteed assistance with the application of holiday entitlement with respect to part time and other employees who did not work fix hours or days. Alana Clark gave me prompt and clear advice that completely answered the questions
OM
Oskár Molnár
01/04/22
A fantastic introduction
A fantastic introduction to the BrightHR system. Abigail explained the system to the small details. She were brilliant and helpful. The system looks helpful, transparent and easy to use. Thank you
AS
Amanda Smallwood
01/04/22
Excellent software training
An excellent introduction training session with Abi on BrightHR and BrightSafe. We had to work through it over the telephone due to my TEAMS not working but this was no trouble to Abi at all, who was both friendly and professional. Thorough and clear instructions on the different elements of the software and very patient when I pressed the wrong button! Thank you for all the information and help.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].