9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2161-2170 out of 3185
S
Stu
01/06/22
Great experience and Support when being…
Great experience and Support when being introduced to Bright Safe and the initial training has been great. The system is easy to use and will be a great addition to our business to run alongside Bright HR
RG
Rachael Gavin
01/06/22
After a training session with Nick…
After a training session with Nick McKerrell I was very impressed with the system functionality & feel confident moving forward with BrightHR ...Nick explained things really well & was very helpful & patient, thank you :-)
K
Kelly
01/06/22
Kai was very helpful
Kai was very helpful, and allowed us to work through the training in a way that suited us. Every question asked was answered in detail and in way for us to fully grasp the software.
V
Vicky
01/06/22
Kai is my account Manager
Kai is my account Manager, she has run through training with me on Bright. She has answered all my questions and been extremely helpful.
SF
Sally Fox
01/06/22
Introduction call
Had my run through with Lucy, she was really good and very helpful with all my questions
GH
Geraldine Hough
01/06/22
Darren was so helpful
Darren was so helpful. Thank you for tutorial it was very informative.
SW
Simon Wallace
01/06/22
System update meeting
Today I had an organised update meeting on the bright HR system and I have to say the service from Darren Greenwood was absolutely fantastic not only did he go above and beyond to answer my questions by speaking to colleagues to seek a quick information he was polite courteous and friendly throughout the meeting. This was especially impressive as I was late to the meeting and he didn’t mind at all. He was able to answer all of my questions and even discussed some items I hadn’t thought ...
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BA
Ben A
01/05/22
Nick Mckerrell was great!
Nick Mckerrell was great!, he made the system training really easy and knew the answers to my questions in how to make the system work best for me
BA
Ben A
01/05/22
Nick Mckerrell was great!
Nick Mckerrell was great!, he made the system training really easy and knew the answers to my questions in how to make the system work best for me
M
Michelle
01/05/22
I had a scheduled meeting with one…
I had a scheduled meeting with one person but he became unavailable and Abigail took over the meeting in the matter of minutes from the original time. Apart from being a very nice person the guidance and advice given was very professional and helpful with a bit of laugh in between :) Thank you Abigail for jumping in and doing the introduction to the system with me
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].