9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2151-2160 out of 3185
EM
EmmA Mills
01/10/22
Kai has been very helpful and explained…
Kai has been very helpful and explained everything to me. She phoned me straight away to answer my questions
MT
Mrs Thomas
01/09/22
Simon was extremely helpful.
Date of experience: January 10, 2022
IM
Iain McDonald
01/09/22
Brilliant service and easy to use!
Date of experience: January 10, 2022
A
Angus
01/09/22
Excellent
Very helpful guide to the Bright HR system
KD
Kayleigh Dillon
01/09/22
So easy to use and very user friendly
So easy to use and very user friendly! Great to help keep on track with my employees sickness, annual leave, documents and pretty much anything! The team are really helpful and always at the other end of the phone. Shane who gave me the training was also very helpful and answered all my questions no matter how silly they probably were!
DS
David Stanborough
01/09/22
Great Service
As a new client of BrightHR, the service I have received from Stuart Ormesher - Key Account Manager at BrightHR - has been outstanding to date. Stuart provides prompt, professional advice and guidance and offers workable solutions to problems that arise.
T
Tash
01/09/22
Great help
Clear, quick and efficient guidance, very friendly and extremely helpful. Darren Greenwood was a star!
D
David
01/09/22
Kai was very helpful
Kai was very helpful, she was knowledgeable about the product and was able to answer all the queries I had regarding the software. Can't wait to start using the platform.
SM
Stuart Morgan
01/07/22
Fantastic and very helpfull
Date of experience: January 08, 2022
M
Mane
01/06/22
Nick was brilliant!
Date of experience: January 07, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].