9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2141-2150 out of 3185
R
Rumbi
01/11/22
Onboarding training
Robert was really good at explaining how the system works.Very patient with answering all the questions.Would definitely recommend bright hr.The only thing I will say is it will be good to have tick boxes for the training links we send to staff.It's time consuming to copy all training links before assigning tasks to staff.
LS
Layla Scales
01/11/22
Excellent service
Excellent service. Darcy Winstanley was very helpful. Thank you.
RF
Ruth Faulkner
01/11/22
Bright HR welcome
Darren was very friendly and everything was easy to understand. He went through every point in detail and went over anything again when I wasn't sure. He provided great customer service and considering the poor and non existent service we had from our last HR system provider it was a breath of fresh air and Darren gave me confidence that the support and help is there if we need it. Darren also offered to help train the rest of the staff should it be needed which again is of great support.
PM
Paula Magee
01/10/22
Tanya help
Tanya has been a very helpful and friendly member of your team.
SM
Sarah Moore
01/10/22
Darren Greenwood was very helpful…
Darren Greenwood was very helpful through out the call. We were a little late logging onto the meeting and Darren phoned to remind us/check everything was okay. The call itself ran very efficiently and smoothly. Darren assisted us with all our queries and even pointed out some helpful hints along the way. Thank you!
SH
Sam Hamilton
01/10/22
Bright HR Call
Exceptional service and patience from Nick just there. Able to use his Time mgmt very well
CC
Cara Cotton
01/10/22
Great support from Ryan
I was supported by Ryan when assisting me with carrying over holiday for employees; he was patient and gave clear instructions with a remote smile! Thank you Ryan
MM
Megan Mcgonnell
01/10/22
Excellent company
Excellent company, amazing service. Everything i need in one place. They make this an easy process. Highly recommend. Alans delivered a great demonstration and offers very good support.
JW
Joanne Westlake
01/10/22
Simon Shearer was extremely helpful…
Simon Shearer was extremely helpful today and we have worked through the system to ensure we are setting it up as required. Thank you Simon for the follow up resources and it is good to know we can contact an agent at any time for further support. we are looking forward to using this great software.
W
Wendy
01/10/22
Darren was extremely helpful…
Darren was extremely helpful introducing me to the full functionality of BrightHR. I had a couple of issues with registering staff onto the system as they were existing users. Darren quickly resolved the issue. Communication was excellent. Thank you
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].