9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 201-210 out of 3185
MF
Mark Fanning
05/15/24
Great support from Natasha
Great support from Natasha, who was witty and engaging. Lots of learning and a few admin errors highlighted later we got to the information explanation which was simple, helpful and informative.
NM
Nicola Macgregor
05/15/24
Really helpful and answered all our…
Really helpful and answered all our queries, the system looks really easy to use and will stream line our H&S.
AB
Ashleigh Benson
05/15/24
Natasha O was great
Natasha O was great - very informative and knowledgeable
D
Dawn
05/14/24
Support was really good
Support was really good. Spoke with Ben Spencer today, who was very knowledgeable and explained everything in a clear and concise way. He didn't rush me and made sure I understood exactly what I needed to know. Great service.
SC
Sharman Connors
05/14/24
Cirrah 1st class and easy to talk too…
Cirrah 1st class and easy to talk too got on well thank you
KF
kenneth freeman
05/14/24
Excellent customer support once again resolved problems with the BLIP software
Blip software keeps malfunctioning on my IPHONE and for example in the recent past I was forced to update my phones installed operating system, when the BLIP software suddenly froze and today first the blip software froze on loading the geofence, and then refused to accept the then current password. It is impossible to figure out what is going on as a non expert. Your colleague Stella efficiently helped me identify the problem, delete the Blip software, find and reinstall the blip ...
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NM
Nathan Merritt
05/14/24
BrightHr is great for a small business
Faiza Baria took me through my introduction and was very informative of what Bright HR has to offer, showed me little tricks of using the app and system and also what is on offer, answered all questions I had. Thank you.
LG
Lisa Gregg
05/13/24
Bradley Green, very supportive indeed.
Polite and friendly gentleman named Bradley Green was very supportive and clear to understand, very helpful in guiding me through the system.
S
Steanson
05/13/24
Very professional
The assistance I received yesterday from Cameron Harrison was excellent. He knew his job and guided me through with the utmost professionalism. His patience was tremendous.
C
customer
05/10/24
Thank you for offering phone support
Thank you BrightHR for offering phone support!! Self-help guides are very useful, but if you're short on time and need a quick answer, nothing beats advice over the phone and screen sharing. Great service from James Phillips.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].