9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 191-200 out of 3185
LN
Lauren Nicholson - Matt Vinyl
05/20/24
Great Service
I have just had my initial on-boarding meeting with Faiza & she was very helpful. Faiza was very knowledgeable & gave us a great insight into how we can use Bright HR to our full advantage.
AL
Angie Lewis
05/20/24
Jordan has the patience of a saint
Jordan has the patience of a saint with all of the questions I asked! He was extremely calm, considerate, very knowledgeable and confident in his answers. Thank you very much Jordan.
B
Bob
05/17/24
The fact that I got 1 email and solved…
The fact that I got 1 email and solved the problem.
R
Rachael
05/17/24
Natasha was great explaining the bright…
Natasha was great explaining the bright HR software to us. She went through each step and asked if we had any questions at each stage. The call was tailormade to our needs. Thank you for your help today Natasha.
T
Tracey
05/17/24
Initial set up up. Excellent
Rachel was very helpful in guiding us through our initial setup. So far so good with everything we will be using on the system. Very prompt response with a phone call for HR advice also. Thank you
IO
Info Oiza Healthcare
05/16/24
Junior at Bright HR is remarkably
Junior at Bright HR is remarkably. I am beyond expression from the point I spoke to this gentleman who has passion and sense of humour , was very patience to hear my complaints and instantly assured me when I have lost all hope to the service. Junior and his manager went extra miles and resolve our disputes . I am very grateful for all the support l received from Junior and his manger. One of female director, passionate and offer us a 50’peecent discount in the first 6 months and thank you ...
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E
Emmanuel
05/16/24
My queries were given the needed…
My queries were given the needed attention and were responded to within the hour. Natasha Okparavero who supported me ensured that when she was not available and on another call supporting other clients, one of her colleagues contacted me to resolve my issues. This is going the extra mile to look after your clients. Thank you for your time and patience in resolving all the issues that I had. Natasha has indeed exceeded my expectations
A
Anne
05/16/24
The lady I dealt with was so helpful as…
The lady I dealt with was so helpful as I was having an ongoing problem with an app she was so patient and went through everything till she solved the issue I can't thank her enough and wish all help Desk people were as good as her Thank you so much Stella for all your patience
KC
Kerry Cattell
05/16/24
Jordan helped me to resolve a problem…
Jordan helped me to resolve a problem today in the space of a couple of hours - an issue that nobody else had been able to overcome in 3 months. Fabulous service. Many thanks.
IL
Ian lindsay
05/16/24
Great service
Ben dealt with my query quickly and efficiently. Thanks again.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].