9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Mike Benson
01/21/22
Just WOW
Just WOW ! within minutes of Nick talking us through the process he and the system where amazing, he was great, talking us through the system and stopping and answering any questions we had for him, we are still new to the system and we where sceptical with the nature of our business, but with Bright HR and knowing people like Nick McKerrell are on board to help we are full of confidence and 100% happy. Thanks Nick
JB
Joshua Brown
01/21/22
Off to a good start
I was given an introductory video with Abigail call to explain the system and how to setup shifts/employees/holiday etc. It all seemed quite intuitive and Abi was very well informed, good at explaining and helpful. Would recommend
L
Liz
01/20/22
So helpful
Abigail could not have been more helpful in resolving our difficulties. Thank you for your help and patience.
E
Edithronnie
01/20/22
Really helpful and knowledgeable
Date of experience: January 21, 2022
HL
HCPA Ltd
01/20/22
Callum was very helpful
Callum helped me right away with my enquiry, all was sorted within minutes. Thank you for your help, much appreciated.
D
Denise
01/20/22
Knowledgeable
Abigail was clear, knowledgeable, helpful but most of all patient. She certainly knows the system!!
C
colette
01/20/22
We couldn’t recommended Bright HR…
We couldn’t recommended Bright HR enough! From the very first set up call with Samuel, a very valuable call to Ruheenah for advice on employment law, to getting booked in for induction with Pedro it has been extremely easy, refreshing and beneficial for our company. We have just completed the induction with our account manager Jack Benn and have came away feeling confident about using the system. Jack was very professional, knowledgeable and patient when taking us through the training. He ...
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P
Pip
01/20/22
Precious was excellent support with our…
Precious was excellent support with our initial set up Bright HR system.
FL
Fruitnet Ltd
01/20/22
Very helpful with trouble shooting
Very helpful with trouble shooting. Took a while for them to respond to my initial request as there was no answer when I telephoned but they were very good when they responded
OB
Omar Buchanan
01/19/22
Gareth was great 👍🏾
Date of experience: January 20, 2022
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].