9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 2071-2080 out of 3185
J
James
01/26/22
Nick McKerrell
Nick was great and really helpful.
SK
sharon kane
01/26/22
Nick McKerrell was really helpful this…
Nick McKerrell was really helpful this morning to me. I am completely new to the system and Nick made it look easy! He has made me feel more confident in using this entirely new system! Thank you Nick.
SK
sharon kane
01/26/22
Nick McKerrell was really helpful this…
Nick McKerrell was really helpful this morning to me. I am completely new to the system and Nick made it look easy! He has made me feel more confident in using this entirely new system! Thank you Nick.
SD
Sue Dearing
01/24/22
Clear and concise demo by Precious…
Clear and concise demo by Precious Uhwache, all questions or queries answered fully and explained clearly. I am sure there will be more questions but I feel confident that these will be answered. System seems straightforward. I had concerns that the way we work may not be accommodated, but Precious put my mind at rest and explained exactly how everything could be done. Brilliant, thank you.
JL
Joanna Lines
01/24/22
Friendly and helpful staff
Friendly and helpful staff. Easy to use software
YA
Yvonne Alexander
01/24/22
Excellent
Excellent, friendy service from Darren Greenwood. Daren made the system easy to understand.
IS
I Sumar & Co
01/24/22
very helpful and polite
Date of experience: January 25, 2022
EK
Eszter Kelemen
01/23/22
Going extra miles
John Alfwynn has been a great help from the beginning til the end of our data migration process. He has gone extra miles to help identify the origin of our issues and to come up with solutions where it was possible. He made me feel looked after and I felt at ease asking any questions.
C
Carers2017
01/23/22
I got in touch with BrightHR to ask about adding volunteers to the system
I got in touch with BrightHR to ask about adding volunteers to the system as when I previously asked (last year) I was told it cannot be done as the system is only there to record employees. I received a call first thing this morning from Matthew R who explained although the BrightHR system was designed primarily for employees only, there is a way to bypass it and add volunteers. He talked me through the steps and I was able to add the volunteer onto BrightHR. I was really pleased and ...
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J
James
01/23/22
Darren Greenwood
Darren Greenwood - he was very professional and easy to understand. Went through everything and answered all our questions. If something came up outside of scripted walk through he made sure to go through it with us so we were not confused.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].