9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1961-1970 out of 3185
T
Tina
02/21/22
John Alfwynn
Had a very friendly and informative training session with John this morning!
CG
Chris Gnojek
02/21/22
Gareth Cartledge was superb at dealing…
Gareth Cartledge was superb at dealing with my query. I am completely new to Bright Hr. Gareth took the time to explain in detail how to set up correctly and booked me in for training and webinars, with further support if I needed it. Nothing was too much trouble for him, a great asset to Bright HR
NB
Noel Boyd
02/21/22
Excellent training and advice from John…
Excellent training and advice from John Alfwynn. Answered all my questions efficiently and succinctly. Many thanks and look forward to working with him in the future.
P
Phil
02/21/22
John Alfwynn.
I had my BrightHr induction from John Alfwynn. I was late logging in, he was patient, understanding and did not rush the session. John is a clear & succinct communicator.
E
Elaine
02/21/22
Teams meeting with John Alfwynn
Teams meeting with John Alfwynn John made the training session very easy to understand he was very patient and informative. Looking forward to using Bright HR knowing John is always there as support.
MH
Mags Heals
02/20/22
Great training session with Callum…
I had a training session with Callum Woodrow this morning. It was very helpful indeed. Callum talked me though all the main points and has given me details of how to get further help and advice, if needed.
SL
Sarah Leach, Birlea Furniture
02/20/22
Had an hour's training with Darren…
Had an hour's training with Darren Greenwood to better understand the BrightHR systems. Darren was very professional and easy to work with, he clearly has a sound understanding of the systems and gave us lots of suggestions on how to set things up the best way. I have come away from the session feeling confident.
A
Alexa
02/20/22
5 star review
Excellent service and super helpful :)
MT
Mac Tattersall
02/20/22
Had a Teams meeting with Tanya Wilson…
Had a Teams meeting with Tanya Wilson on Friday 18th. Very Patient, thorough and informative. Very knowledgeable, comes across very well. Highly recommended
MC
Miss claire holcombe
02/20/22
Just had initial training with John…
Just had initial training with John Alfwyn it was very informative and easy to understand how to use the system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].