9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1951-1960 out of 3185
CB
Cara Bosustow
02/22/22
Mohammed Rahman was excellent.
Mohammed Rahman was excellent at explaining everything to me. Not having much knowledge with technology myself, he made all explanations clear and simple without making me feel stupid. Great service. Thank you 😊
KV
Katterine Vicencio
02/22/22
Darren Greenwood
Darren Greenwood, was very helpful today, clear content and easy to understand, willing to help
R
Rob
02/22/22
Remote training session
Katie M was very friendly and effective when remotely running through some basic training with me.She listened well, gave rationale answers to questions and summarised effectively. Thanks Katie !
K
Killian
02/22/22
Customer Support Review
Today I had a call with a customer support adviser, Kai Samuel. She was absolutely brilliant and was a pleasure to deal with. She made the whole training seem very straight forward and we will definitely be coming back to her directly if we have any issues down the line, couldn't recommend her enough.
FU
Finance UK
02/22/22
Quick and very helpful walkthrough
Very clear intro by Abigail. Took away a lot of great info.
S
Sarah-Jane
02/22/22
Very helpful
Very helpful, made you feel relaxed even when your PC is slow!!! Went through everything with me more confident. Was very nice and polite . Thank you very much.
F
Faz
02/21/22
Looking forward to using Bright HR!
Abigail was incredibly helpful and made me feel very secure about how to use Bright HR. It seems to have lots of really useful tools and I’m excited to get stuck in.
AR
Aine Ryan
02/21/22
Had an hours training with Abigail-…
Had an hours training with Abigail- patient, professional and knowledgeable.
VC
Viking Customer
02/21/22
Excellent training on the system
Excellent training on the system. Kai obviously knows the system well.
SL
Sam Lake
02/21/22
Robert was brilliant from start to…
Robert was brilliant from start to finish and very patient with explaining the system that was new to me. The system involved is so simple to use and very happy to be on board. The additional opportunities you get with bright HR are a huge benefit to our store :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].