9.4
Spot Score
BrightHR Reviews in July 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1831-1840 out of 3185
I
ian
04/06/22
all good from Nick
Date of experience: April 07, 2022
GS
Gwenllian Stephens
04/05/22
Nick was great
Nick was great. Simple, straight forward advice. Thank you
AD
ACE DRILLING SERVICES LTD
04/05/22
Michelle Farr is the best !!
I needed some help today in changing some company details and Michelle was more than helpful. She calmly talked me through the process and answered all more questions and queries. Brilliant customer service, thank you.
R
RJR
04/05/22
Seamless migration from HROnline to a…
Seamless migration from HROnline to a better and more fully featured BrightHR platform
G
georgia
04/05/22
John was very helpful explained…
John was very helpful explained everything so we could understand
CT
craig taylor
04/04/22
Mohammed was very helpful
Mohammed was very friendly, helpful and explained everything clearly. If I didn't understand something he went over it and made sure I understood.
C
customer
04/04/22
Hadesa was thorough and helpful…
Hadesa was thorough and helpful answering all my questions in the software demo as part of our onboarding process.
FO
Friend of Ted
04/04/22
Helpful staff
Very helpful and Matthew was very knowledgeable and patient. Explained things very clearly.
FB
FD Budgen Motors
04/04/22
Good first training session
Kai was very helpful and explained everything very clearly
J
Julia
04/03/22
Darren is our account manager and very…
Darren is our account manager and very patiently took the time to go through the system to show us the basics. He has given us plenty of little hints and tips that would be beneficial to the way our company runs. We are new to the system and it looks to exactly meet our needs so far but he did mention to come back to him anytime if we aren't sure on anything at all. Thanks Darren!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].