9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 161-170 out of 3185
AN
alison nicholls
06/10/24
We recently signed up to Bright HR and…
We recently signed up to Bright HR and had an online training session with Ciarrah. The training went really well and Ciarrah was able to answer any questions we had and talk us through the app so that we had a good starting knowledge. Thank you for your help.
GS
Gaba Smolinska-Poffley
06/10/24
Training session on using Bright HR…
Training session on using Bright HR platform Natasha was very good, explained how the platform works in an easy to follow manner, answered all the questions, was patient and polite.
SD
Stephanie Davies
06/10/24
Gianluca training
Recently signed up to BrightHR and had an online training session with Gianluca Edwards yesterday. The training was fab and Gianluca answered any questions I had about the app. After the training I feel like I have a decent knowledge of the app and how it all works. Thank you
KW
Kate Webster
06/10/24
Natasha Okparavero was assigned to do… onboarding
Natasha Okparavero was assigned to do my bright HR onboard training session. She did a fantastic job, really clear and no question was too much to ask.
BS
Ben Sardeson
06/10/24
Really helpful and in-depth…
Really helpful and in-depth demonstration of their services. All the information given in a clear and concise manner. Natasha Okparavero was really helpful.
SA
Sarah Anning
06/10/24
Natasha was super helpful as always…
Natasha was super helpful as always getting me set up with the BrightSafe platform. Thank you
A
Alison
06/07/24
First Introduction Session
I have just had my first introduction session with Natasha Okparavero which was great! very informative ! Natasha was very polite and was able to answer all my questions. Very clear steps given for each area.
K
Katie
06/07/24
Lovely helpful customer service
Date of experience: June 07, 2024
JB
Jo Buckley
06/07/24
Going the extra mile
Ian from Customer care was amazing today. He went the extra mile to help us and as a small organisation this is very much appreciated.
R
Rebecca
06/07/24
Cameron was extremely helpful this…
Cameron was extremely helpful this morning and resolved my issue. He talked me through it & explained what I needed to do in the future. He made sure I was happy & that I had no further questions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].