9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 151-160 out of 3185
IK
Imran Khan
06/13/24
Had an issue with holiday entitlement…
Had an issue with holiday entitlement when on-boarding a new employee. Spoke with Bradley Green who talked me through the process to correct. Sorted quickly and efficiently.
MD
Magda Dobrzynska
06/13/24
Brilliant customer service
Brilliant customer service! Problem been solve in quick and professional way. Thank you Scarlett Freeman.
LR
Lindsey Ransley
06/13/24
Thank you Navada
My thanks go to Navada who provided me with a mini training session on how to navigate my way through the H&S portal to organise staff E-training. He was very friendly and helpful.
A
Abiola
06/11/24
The staff was so supportive and…
The staff was so supportive and experience in what he does.
BD
Begona Dervish
06/11/24
Julie Brittell
Julie Brittell, was absolutely brilliant answered all my HR questions fully and lay man’s language which I was able to fully understand!! She is a credit to BrightHR and has impeccable service levels!
BM
Blake McDonald
06/11/24
Excellent communication.
Excellent communication. Very professional
N
Neval
06/11/24
The best HR team I’ve encountered so…
The best HR team I’ve encountered so far! Their professionalism and responsiveness are top-notch. Definitely deserving of 5 stars in my book. Also, a big thanks to Atiq, who has been immensely helpful with my HR-related needs
LK
Lucy Kemp
06/11/24
Document access
Had some issues accessing the documents, all sorted perfectly Thank you
JD
Jay Davis
06/11/24
Helpful
Helpful, friendly, and accessible support for understanding the BrightHR system from Natasha O. Informed on a lot of useful tools.
J
Janet
06/11/24
I had issues adding employees to my…
I had issues adding employees to my account it wasnt working for me but harry helped me do this and now it works good
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].