9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 141-150 out of 3185
C
Customer
06/17/24
Dealt with Joshua twice he was very…
Dealt with Joshua twice he was very polite and helpful - no problems at all.
DD
Dean Doyle
06/14/24
Great call today with Daniel Chigwada…
Great call today with Daniel Chigwada explaining to me how to get the best out of our sign up. Also providing valuable information to us about Bright Hr exchange something we were not aware of. Very much appreciated Daniel and thanks for taking the time to call us.
TT
Tania Thandi
06/14/24
Jason Lilley's advice was invaluable
Jason Lilley's advice was invaluable. Professional, thorough, empathetic and efficient. He supported me, at each juncture, helping me navigate an incredibly complex case, fraught with challenges. This issue could have been really problematic for a small business such as ours, however, he helped us to approach this ethically and fairly, as well as to achieve a positive outcome, from our perspective. It has been an exceptional service, particularly bearing in mind the comparatively small ...
Read more
AP
A P Schofield
06/14/24
Excellent tutorial
Excellent tutorial Cirrah was excellent at navigating us through the Bright HR portal.
DD
Dean Doyle
06/14/24
Great call today with Daniel Chigwada…
Great call today with Daniel Chigwada explaining to me how to get the best out of our sign up. Also providing valuable information to us about Bright Hr exchange something we were not aware of. Very much appreciated Daniel and thanks for taking the time to call us.
TT
Tania Thandi
06/14/24
Jason Lilley's advice was invaluable
Jason Lilley's advice was invaluable. Professional, thorough, empathetic and efficient. He supported me, at each juncture, helping me navigate an incredibly complex case, fraught with challenges. This issue could have been really problematic for a small business such as ours, however, he helped us to approach this ethically and fairly, as well as to achieve a positive outcome, from our perspective. It has been an exceptional service, particularly bearing in mind the comparatively small ...
Read more
AP
A P Schofield
06/14/24
Excellent tutorial
Excellent tutorial Cirrah was excellent at navigating us through the Bright HR portal.
MD
Magda Dobrzynska
06/13/24
Brilliant customer service
Brilliant customer service! Problem been solve in quick and professional way. Thank you Scarlett Freeman.
IK
Imran Khan
06/13/24
Had an issue with holiday entitlement…
Had an issue with holiday entitlement when on-boarding a new employee. Spoke with Bradley Green who talked me through the process to correct. Sorted quickly and efficiently.
LR
Lindsey Ransley
06/13/24
Thank you Navada
My thanks go to Navada who provided me with a mini training session on how to navigate my way through the H&S portal to organise staff E-training. He was very friendly and helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].