9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1511-1520 out of 3185
JW
Josh Walker
08/11/22
Really informative session with Jon
Really informative session with Jon, couldn’t have asked for better!
JC
Jack Chapman
08/11/22
Great webinar from John
A great onboarding webinar with John via Teams just now. Having only been on the system for two weeks I'm already very confident that we've made a great decision in going with Bright. We're looking forward to getting the best from the system in the coming weeks and months.
KB
Katie Beck
08/10/22
Excellent customer service
Excellent customer service! From the initial sales call, to the follow-up calls and the training provided. Hanaan Parkinson provided me with training on how to use the platform, she was very helpful and easy to chat with. She answered all my questions efficiently. The platform is great and very user-friendly.
DD
Darren Doody
08/10/22
Mohammed's training by BrightHR
The session conducted by Mohammed today for BrightHR was delivered in a professional manner. Mohammed was able to answer any queries we had in the training session and delivered at a pace which allowed us to fully understand the system. Thanks Mohammed.
M
Martina
08/10/22
Mohammed was very clear at explaining…
Mohammed was very clear at explaining the programme. He answered all my question
RK
Rassmieh Ketabpour
08/10/22
Today Mohammad khan was so patient and…
Today Mohammad khan was so patient and helpful, helping me to sort out my HR struggle. Thank you Mohammad
A
Ann
08/10/22
Nathan was great
Nathan was great ! Really responded quickly to our needs to help us get up and running. A Company that understands the importance of still 'talking' to their customers and not relying on online chat with a bot. Highly recommended. A great system with a fab team.
MM
Margaret Moetsabi
08/09/22
Sam Lambroa was just excellent with his…
Sam Lambroa was just excellent with his coaching skills and patience with me as I needed a lot of guidance with the training. His professionalism and clarity with delivery made me feel very confident about how my company is definitely going to feel more secure about all things HR and compliance. Thank you so much Croner and BrightHR for the excellent material too. I’m definitely recommending you to other business friends. A big thank you from Cire Ambulance Services Ltd🙏🏾
PM
patrick mc guigan
08/09/22
Just got off the phone with Mohamed for…
Just got off the phone with Mohamed for induction to Bright Hr. Very helpful and made the platform very user-friendly.
LS
Linda Skinner
08/09/22
Hanaan was such a lovely person to…
Hanaan was such a lovely person to speak with, she explained everything clearly and I felt assured that if I came across any problems she would be able to help
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].