9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 131-140 out of 3185
JM
Julia Murch
06/18/24
Great service from BrightHR support…
Great service from BrightHR support team today (Cameron). Quick effective advice given that instantly resolved my problem. Thanks for your support today.
CF
Caroline Fry
06/18/24
Mark was really helpful
Mark was really helpful. Found a solution for us that was good for everyone. Unlike other companies who don't seem to want to find a compromise, Mark went above and beyond to help.
NO
Newcastle Office
06/18/24
NEW TO BRIGHT SOFTWARE
I am new to Bright software for holidays; absences etc. Adil was very knowledgeable and patient too. He answered my many questions on the software, with ease and made it very easy to understand. He is a great asset to your organistaion.
SW
sue welsh
06/17/24
I am new to using BrightHR as a Manager…
I am new to using BrightHR as a Manager and called and spoke to Darren Sharpe. He was able to navigate me around the system with clear instructions and patience. His knowledge of the system was very evident. Thank you Darren
BG
Ben G
06/17/24
good service
Bright HR are really good, harry answered all my questions and did not rush me, 5 star service
SD
Sharon Davis
06/17/24
Bright HR customer support
Bright HR customer support, Joy was extremely helpful and patient with my continued on-boarding process. She took her time to explain, prompt me and was pleasant as I battled with my devices and various apps. Thank you so much. A great learning experience, that made my day.
SD
Sharon Davis
06/17/24
Bright HR customer support
Bright HR customer support, Joy was extremely helpful and patient with my continued on-boarding process. She took her time to explain, prompt me and was pleasant as I battled with my devices and various apps. Thank you so much. A great learning experience, that made my day.
C
Customer
06/17/24
Dealt with Joshua twice he was very…
Dealt with Joshua twice he was very polite and helpful - no problems at all.
BG
Ben G
06/17/24
good service
Bright HR are really good, harry answered all my questions and did not rush me, 5 star service
SW
sue welsh
06/17/24
I am new to using BrightHR as a Manager…
I am new to using BrightHR as a Manager and called and spoke to Darren Sharpe. He was able to navigate me around the system with clear instructions and patience. His knowledge of the system was very evident. Thank you Darren
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].