9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Are you using BrightHR?
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 1461-1470 out of 3185
J
JD
08/23/22
Bright HR and Bright Safe Training
I have just received refresher/training by Hanaan Parkinson Ramsbottom. I found this really helpful as it was tailored to my and our company needs. She listened, answered my questions and offered demonstrations to reinforce my learning. I really appreciate her product knowledge and patience. Thank you Hanaan.
LA
Lloyd Ayers
08/23/22
Brilliant!
Brilliant!! Needs no other words :)
LL
Lisa Lea
08/23/22
Excellent customer service!
Excellent customer service from Nathan Zuluaga today! Nathan was patient, (I have the slowest laptop in the world). He listened to my question, looked at the reasons why and then checked his information before giving me the answer, to make sure it was right first time. He also pointed out about the free advertising service of Bright Exchange, something that I hadn't looked at before but certainly will now! Thank you so much for your help Nathan.
S
Steve
08/23/22
Great overview and guidance
Darren Buck was very helpful and gave us a good understanding of how to use the BrighHR software.
A
ad
08/23/22
Excellent service and very helpful
Date of experience: August 24, 2022
M
marina
08/23/22
Alex quickly responded to my question…
Alex quickly responded to my question and I was 100% supported on how to resolve the problem I was having. Highly recommend this service.
L
Laura
08/23/22
Excellent customer service
Our account manager, Callum, was very helpful and efficient and he explained everything clearly. A 5 star service.
B
Brendan
08/22/22
BrightHR and Safe introduction
Received a great and very helpful introduction for Bright HR and Bright Safe etc from Samuel Lambrou today. Covered all areas and answered all queries.
MN
Mrs Nicol
08/22/22
Ruheenah was very helpful and guided…
Ruheenah was very helpful and guided me through what I needed to know.
F
Fiona
08/22/22
Thanks Hanaan!
Thanks Hanaan for the BrightHR training this morning. You are so helpful and knowledgeable! Thanks for navigating me around the system and showing me how user friendly it is. Great to know you are there if I need additional support. Brilliant, thanks again!
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].