9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1441-1450 out of 3185
AB
Anna Bragga
09/01/22
Responsive and professional advice
Fast and helpful professional advice on preparing fixed term contracts. Adam Mikus displayed his thorough knowledge of employment law in the reviewing of two new contracts we were preparing. He guided us to information that could help us tighten up some sections and offered advice.
OM
Open Mind administrator
09/01/22
Great introductory training course with…
Great introductory training course with Wasim! Open to questions, very knowledgeable and thorough. Also very friendly and approachable. Thank you.
DM
Denise Mack
09/01/22
Training on BrightHR
A thorough training session provided and access to webinars too. The software looks good and will suit our requirements. I look forward to using the system.
AZ
Ahmed Zackaria
09/01/22
Easy and fantastic services
Date of experience: September 02, 2022
VE
Voltech Electrical
08/31/22
Very Productive
Thanks for meeting with us today, i found the session very productive.
HT
Hannah Tucek
08/31/22
Raffaella was a pleasure to speak to
Raffaella was a pleasure to speak to. She explained everything clearly in a 'customer-friendly' manner so that I understood it all and didn't fell overwhelmed by all the new information.
MH
Mae H
08/30/22
BrightHR software & system training…
I attended my BrightHR system training session today via video call and am convinced that BrightHR and BrightSafe will be of great use to the business and employees. BrightHR is a brilliant and innovative solution for managing anything staff related - attendance, documents, policies, H&S compliance and training... Wasim Khan delivered the training and went through everything thoroughly and he took his time to answer my never ending questions and explained everything clearly. Very good ...
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EH
Elsie Holbrook-Canning
08/30/22
Joshua was excellent and very helpful
Joshua was excellent and very helpful. Any questions I had were answered immediately, without hesitation. Engaging throughout training.
JK
James Keady
08/30/22
Very Happy New Customer
had a training slot with Gareth this morning. He was an absolute gent. Punctual, Polite, informative, easy to understand and had a great knowledge of the product he was training me on. Extremely helpful and left me with all the contacts I needed to progress including his own. Thanks Gareth. The product itself is an excellent product for any business but in particular for any small business. It is easy to navigate around the portal and has all the HR information that you will need to keep ...
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MB
Margaret Brown
08/30/22
Wasim was an excellent tutor
Wasim was an excellent tutor Very clear, nicely spoken and friendly Informative and said we can call him and ask anything if we are not sure. Followed up with email and generally did the job superbly - thank you wasim
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].