9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1411-1420 out of 3185
I
ian
09/19/22
Adam Mikus was excellent
Adam Mikus was excellent - knowledgeable, to the point and responded very quickly indeed to calls and emails. Exceeded my expectations. Ian Wells
LG
Leon Georgiou
09/19/22
Excellent customers support received…
Excellent customers support received earlier today. Didn't have to wait too long on the phone either. Well done guys, great service.
SM
Siobhan McBride
09/19/22
Great training session with John
Great training session with John! He was fantastic and very knowledgeable and made the session personal to our business.
P
Patricia
09/13/22
Ian was very helpful - very satisfied
Ian was very helpful, his instructions were very clear and in a friendly manner. He answered all my queries regarding BrightHR software, and also provided guidance regarding a query outside brightHR software scope.
I
Iain
09/13/22
Excellent training experience
Abigail was punctual, polite and very knowledgeable. The pace was judged excellently and quite seriously have no 'constructive' feedback as the training given was excellently as required.
MK
Mrs King
09/13/22
I needed help updating staff…
I needed help updating staff information on the app. Ryan was very good at answering all my queries and got e sorted
DL
Daryl lowe
09/13/22
Joshua was extremely helpful and…
Joshua was extremely helpful and understanding Anything I was unsure on he made sure I was satisfied with the system before finishing video call
J
JS
09/13/22
Reports - Time sheets
Needed some help today with reports and Blip, most helpful & polite, thank you.
UT
Umar Tariq
09/13/22
Highly satisfied with Rehan
Highly satisfied with Rehan, Great experience.
C
ce
09/12/22
Mohammed was great
Mohammed was great. He answered all my questions and went through everything i needed to know.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].