9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1401-1410 out of 3185
DP
Deborah Peacock
09/20/22
Had a video call with Mohammed Rahman…
Had a video call with Mohammed Rahman this afternoon. He explained clearly what bright hr was, how they could help my business and talked me through the setup. being a technophobe Mohammed took the time to make sure I understood each stage before moving onto the next stage. I would recommend any one setting up a business with employees this service is a fantastic asset
D
Daniel
09/20/22
Had a great demonstration of the…
Had a great demonstration of the solution, it was easy to follow and to the point.
S
Simon
09/20/22
We have just started using Croners'…
We have just started using Croners' BrightHR and BrightSafe online systems, and I had an introduction session with one of their client managers this afternoon; the session started on time, and was very informative. I have used this system before but needed a refresher on how to get things set-up and running, the explanations given were clear, and very simple to follow. I would recommend this system to any company looking to have all their HR and H&S management in one place. It was a ...
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I
ian
09/19/22
Adam Mikus was excellent
Adam Mikus was excellent - knowledgeable, to the point and responded very quickly indeed to calls and emails. Exceeded my expectations. Ian Wells
SM
Siobhan McBride
09/19/22
Great training session with John
Great training session with John! He was fantastic and very knowledgeable and made the session personal to our business.
JO
Jamila O'Neill
09/19/22
Onboard Training
I found the training this morning with Mohammed Rahman for the BrightHR onboarding training really useful. He explained the system really well and was very thorough in his training. Now we have an overview of what BrightHR on the whole can offer, we will use its other products such PoP and Blip.
AD
Andy Dawson
09/19/22
Alana is fantastic…
Alana is fantastic… Easy to communicate, detailed and is always available when required. 🙏 TGG- Andy
LG
Leon Georgiou
09/19/22
Excellent customers support received…
Excellent customers support received earlier today. Didn't have to wait too long on the phone either. Well done guys, great service.
JO
Jamila O'Neill
09/19/22
Onboard Training
I found the training this morning with Mohammed Rahman for the BrightHR onboarding training really useful. He explained the system really well and was very thorough in his training. Now we have an overview of what BrightHR on the whole can offer, we will use its other products such PoP and Blip.
AD
Andy Dawson
09/19/22
Alana is fantastic…
Alana is fantastic… Easy to communicate, detailed and is always available when required. 🙏 TGG- Andy
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].