9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1391-1400 out of 3185
M
Mel
09/21/22
Spoke with Mohammad Khan today
Spoke with Mohammad Khan today He sorted my query quickly and efficiently. Good customer service Thank you
N
NM
09/21/22
Great customer service.
Great customer service.The advise I received from Adam Mikus was very helpful and reassuring.
MS
Mellissa S
09/21/22
"Great."
What do you like best about BrightHR? The people are very helpful and informative. What do you dislike about BrightHR?
YH
Yvette Hill
09/20/22
Thank you Sue Hargreaves for your…
Thank you Sue Hargreaves for your advice and support in our recent dealings. It's been reassuring to have you available to guide us through our HR queries. Now I feel confident moving forward. Very much appreciated.
DP
Deborah Peacock
09/20/22
Had a video call with Mohammed Rahman…
Had a video call with Mohammed Rahman this afternoon. He explained clearly what bright hr was, how they could help my business and talked me through the setup. being a technophobe Mohammed took the time to make sure I understood each stage before moving onto the next stage. I would recommend any one setting up a business with employees this service is a fantastic asset
D
Daniel
09/20/22
Had a great demonstration of the…
Had a great demonstration of the solution, it was easy to follow and to the point.
S
Simon
09/20/22
We have just started using Croners'…
We have just started using Croners' BrightHR and BrightSafe online systems, and I had an introduction session with one of their client managers this afternoon; the session started on time, and was very informative. I have used this system before but needed a refresher on how to get things set-up and running, the explanations given were clear, and very simple to follow. I would recommend this system to any company looking to have all their HR and H&S management in one place. It was a ...
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EB
Elena Bronshtein
09/20/22
Very beneficial training session.
Date of experience: September 21, 2022
EB
Elena Bronshtein
09/20/22
Very beneficial training session.
Date of experience: September 21, 2022
YH
Yvette Hill
09/20/22
Thank you Sue Hargreaves for your…
Thank you Sue Hargreaves for your advice and support in our recent dealings. It's been reassuring to have you available to guide us through our HR queries. Now I feel confident moving forward. Very much appreciated.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].